Returns and Exchanges Policy
Thank you for shopping at AGT Industrial. We are committed to ensuring your satisfaction with your purchase. Please review our policy below before initiating a return or exchange.
Note: This return policy does not apply to cases where a machine is found damaged after delivery. For such cases, please refer to our Warranty and Refund Policy.
1. Eligibility
- Returns are accepted within 30 days of the delivery date.
- The item must be in original, factory-sealed condition to qualify.
2. Return Process
- To initiate a return, contact AGT Industrial with your original order number.
- If your item has not shipped, email us or call our sales team at +1 949-898-7669 to cancel the order.
- If your item has shipped, wait for delivery and then arrange to return the product to our warehouse.
- Customers are responsible for return shipping. You may choose to handle return shipping yourself or pay AGT Industrial to arrange return freight.
- A return fee equal to the original outbound shipping cost will be deducted from your refund.
3. Refunds
- Refunds are processed after the returned item is received and inspected at our warehouse.
- Customers are liable for the item until it is successfully returned to AGT Industrial.
4. Open or Used Units
- Opened or used items are not eligible for return.
- Warranty support may be available for qualifying open units. See our Warranty Policy for details.
5. Paint Damage and Body Panels
- AGT Industrial does not replace or refund body panels due to cosmetic paint damage.
- We are not responsible for paint scratches, scuffs, or chips incurred during shipping.
Contact Information
- Email: info@agrotkindustrial.com
- Phone: +1 949-898-7669
-
Warehouse Address:
2602 Halladay Street, Santa Ana City 92707